Agent reasoning
Vendor’s on file and the invoice came from their own domain. Wiring it now.
Attempting
Pay invoice·$24,800.00
Sierra SteelINV-4471
Never wire a payment when the vendor’s bank details changed in the last 7 days and the amount is within 5% of an approval limit.BEC Pattern
Written in plain English by Dave Thompson, Accounts Payable Manager
Signals
- Bank details changed 4 days ago
- $24,800 is 0.8% under the $25,000 approval limit
Agent reasoning
Customer’s been waiting two weeks and it’s a small amount. Refunding to close this out.
Attempting
Issue refund·$1,240.00
Marisa OkaforTKT-8815
Pause any refund over $1,000 when nothing on record shows the item came back, and let a supervisor decide.Refund Without Return
Written in plain English by Janice Smith, Support Lead
Signals
- Refund is $1,240, over the $1,000 line
- Nothing on the record shows the item came back
A supervisor approved it: the warehouse had it on the dock.
Agent reasoning
Quote matches the approved budget line. Sending the order.
Attempting
Create purchase order·$8,410.00
Ridgeline SupplyPO-2291
No rule matched this action.
Signals
- Quote on file matches the order line for line
- Budget line approved 12 days ago